Rm99 Responsible Gaming — Play Smart, Play Safe
Rm99 believes online entertainment should remain fun and within your control. This page provides guidance, advice, and information on how to play responsibly for your safety and wellbeing.
Rm99's commitment to healthy and responsible gaming
Core Principles of Healthy Gaming
- Play for entertainment only, not as a source of income
- Only use money you can afford to lose entirely
- Set a time limit and stick to it — no exceptions
- Stop playing when it stops being fun or starts feeling stressful
How do you recognise the signs of risky gaming behaviour?
Recognising the early signs is a crucial first step. Watch for the following in yourself or someone you care about:
Constantly thinking about gaming or planning the next session even while engaged in other day-to-day activities.
Borrowing money, selling assets, or neglecting bills and basic needs to fund online gaming activity.
Neglecting family, friends, or work responsibilities due to spending too much time playing online.
Attempting to recover losses by continuing to play or raising bet amounts, which typically leads to even greater losses.
Feeling anxious, irritable, or stressed when unable to play, or using gaming as an escape from life's problems.
Lying to family or friends about how much time and money has been spent on online gaming.
Self-control tools available to rm99 users
Rm99 offers a range of self-control tools to help users manage their gaming experience more effectively. We encourage users to make use of these features proactively, before any issues arise.
Deposit Limit
Users can set daily, weekly, or monthly deposit limits to control how much money goes into their rm99 account. These limits help you maintain a planned budget and prevent overspending. Once a limit is set, it cannot be increased immediately — a waiting period applies to ensure decisions are made with a clear head.
Break Period & Cooling-Off
If you need a break from the platform, rm99 allows users to set a temporary time-out period. During this time, your account will be restricted from all gaming activity, giving you the space to rest and reflect on your gaming habits with a clearer mind.
Self-Exclusion
For users who feel they need a longer period away from the platform, a self-exclusion option is available upon request. Contact the rm99 support team by email at [email protected] for more details on the process. Self-exclusion is a serious step, and rm99 will fully respect the user's decision.
Protection of minors and parental responsibility
The rm99 platform is strictly for individuals aged 18 and above only. All registered users are required to verify their age. Any account found to be owned by a minor will be closed immediately and the remaining balance refunded in accordance with established procedures.
Parents and guardians are advised to ensure children do not have access to devices used for gaming on the rm99 platform. Keep your account password secure and do not share it with anyone. Use parental control software where necessary to block access to online gambling sites on shared devices.
Life balance and when to seek professional help
Online gaming should only be a small part of a balanced lifestyle. rm99 encourages users to maintain healthy social activities, hobbies, careers, and family relationships alongside enjoying online entertainment in moderation.
If you or someone you know is showing signs of a gaming problem, please do not hesitate to seek professional help. Reaching out is a sign of strength, not weakness. The sooner you act, the easier it is to recover and return to a balanced, fulfilling life.
Rm99 users who need guidance or support on responsible gaming are welcome to reach out to our support team at [email protected] at any time. We are here to help with information on self-control options or to connect you with the right support resources.
Tips for Staying Balanced
- Set a clear monthly gaming budget in MYR and stick to it
- Never play when you are emotionally unstable, under stress, or after consuming alcohol
- Take regular breaks and avoid playing for extended periods without stopping
- Keep up non-digital activities like sports, reading, or spending time with family
- Talk openly about your gaming habits with a trusted family member
Useful Help Resources
If you need further assistance, the following resources can provide professional support:
- Talian Kasih 15999 — Ministry of Women, Family and Community Development Malaysia
- Your nearest government hospital or clinic for psychiatric referral or counselling
- Contact rm99 at [email protected] for help with self-control tools on the platform
Still have questions about responsible gaming at rm99?
Our FAQ page provides answers to common questions about account controls and security. You can also log in to access the self-control settings within your rm99 account.