Rm99 Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how rm99 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to ensuring your privacy is always respected and taken seriously.
Effective Date: 1 January 2026
What information does rm99 collect from users?
- Full name and username
- Email address and phone number
- Date of birth (for age verification)
- Password (stored in encrypted form)
- Deposit and withdrawal transaction records in Malaysian Ringgit (RM)
- Payment methods used (TNG, FPX, bank)
- Account holder name for verification
- IP address and approximate location
- Device type and operating system
- Browser type and version used
- Pages visited and time spent
- Betting and gaming activity records
- Search history and in-platform navigation
Why is your information collected and how is it used?
Rm99 uses collected information solely for legitimate purposes necessary to deliver platform services to users. The primary purposes for using this data are as follows:
- Account management: Securely creating, verifying and maintaining user accounts.
- Transaction processing: Processing deposits, withdrawals and financial records in MYR.
- Platform security: Detecting and preventing fraud, unauthorised access and suspicious activity.
- Service improvement: Analysing usage patterns to improve the overall user experience.
- Legal compliance: Complying with applicable legal and regulatory requirements related to platform operations.
- Customer support: Providing technical support and responding to user enquiries effectively.
Rm99 will not use user data for third-party marketing purposes without the explicit consent of the user concerned.
Cookies and tracking technologies used on the rm99 platform
Required for core platform operations such as keeping you logged in, remembering your language settings and ensuring security during transactions. These cookies cannot be disabled as they are essential for the platform to function.
Collecting anonymous data on how users interact with the rm99 platform — most frequently visited pages, response times and any error messages. This data helps us improve platform performance.
Users can manage and delete cookies through their browser settings. However, disabling certain cookies may affect the functionality and experience of using the rm99 platform.
Data storage and the security measures in place
All rm99 user data is stored on servers protected with industry-standard SSL (Secure Sockets Layer) encryption. Access to this data is restricted to authorised personnel only and is subject to strict internal access control procedures.
Sensitive payment data such as bank account information is not stored in full on rm99 servers — only the transaction references needed for records and verification are retained. This significantly reduces the risk of exposing users' financial data.
Data retention periods are determined by operational and applicable legal requirements. Active account data is retained for as long as the user's account remains active. Closed account data is kept for the minimum period required by regulations before being securely deleted.
Data Security Measures
- 256-bit SSL Encryption for all data transmissions between user devices and our servers.
- Active monitoring to detect unauthorised access attempts and unusual activity.
- Encrypted password using one-way hashing methods that cannot be decrypted.
- Restricted access to sensitive data only to staff who require it for their duties.
User rights regarding personal data and how to contact us
Your rights as an rm99 user
As an rm99 platform user, you have the following rights regarding your personal data:
- Right of Access
- You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email.
- Right to Rectification
- If any of your information is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact rm99 support.
- Right to Deletion
- You may request the deletion of your personal data, subject to applicable legal and operational requirements of the rm99 platform.
- Right to Object
- You have the right to object to the processing of your data for certain purposes, such as direct marketing communications.
Data sharing with third parties
Rm99 does not sell or rent users' personal data to any third party. Data may be shared in limited circumstances as follows: with trusted payment service providers to process transactions in MYR; with competent authorities when required by law; or with technical service providers who assist us in operating the platform, subject to strict confidentiality agreements.
How to contact the rm99 support team
For any enquiries, requests or complaints regarding this Privacy Policy, please contact the rm99 support team via the following email: [email protected]. You may also refer to the FAQ us for answers to common questions about privacy and data security. We aim to respond to all enquiries within three business days.
Changes to this Policy
Rm99 reserves the right to update this Privacy Policy at any time to reflect changes in privacy practices or applicable legal requirements.
Users will be notified of any material changes via a prominent notice on the rm99 platform. The effective date at the top of this document will be updated whenever changes are made.
Continued use of the rm99 platform after changes take effect will be considered acceptance of the updated Privacy Policy.
Still have questions about your privacy or account?
Our FAQ page provides quick answers to common questions about rm99 privacy, security and account management. You can also log in to manage your account settings directly.